Employee Resource Center
Benefits Help, Right When You Need It
The HRBenCo Employee Resource Center is your starting point for benefits questions, enrollment assistance, ID card requests, provider resources, and understanding your coverage.
A Note on Privacy
To protect your privacy, please do not submit sensitive personal information — including Social Security numbers, medical details, or financial account information — through this form. For matters requiring secure data exchange, our team will connect you with the appropriate secure channel.
How Can We Help You?
Select the area that best describes what you need assistance with. Our team will follow up to help you navigate the right resources.
Benefits Questions
Not sure what your plan covers? Have a question about deductibles, copays, out-of-pocket maximums, or in-network vs. out-of-network care? We can help clarify your coverage.
Enrollment Assistance
Need help with a new hire enrollment, open enrollment election, or a qualifying life event change? We'll walk you through the process.
ID Card Requests
Lost your insurance ID card or need a new one? We can help you request a replacement or access a digital copy through your carrier's member portal.
Finding a Provider
Need help finding an in-network doctor, specialist, dentist, or vision provider? We'll point you to the right directory resources for your specific plan.
Understanding Your Coverage
Confused by an Explanation of Benefits, a claim, or a coverage determination? We can help you understand what you received and what your next steps might be.
General Benefits Support
Have a question that doesn't fit neatly into a category? Reach out and describe what you need — we'll do our best to connect you with the right resource.
Self-Service Resources
Many common benefits tasks can be handled directly through your carrier's member portal. Here's what you can typically do on your own:
- View or print your insurance ID card
- Check your deductible and out-of-pocket balance
- Search for in-network providers
- Review your Explanation of Benefits (EOB)
- Access your FSA or HSA account balance
- Update your primary care physician
- Request prior authorization information
- Access telehealth and virtual care options
Request Benefits Assistance
Fill out the form below and a member of our team will follow up to help. Please do not include sensitive personal, medical, or financial information.
Your Benefits Are Here to Support You
Don't let confusion about your coverage stop you from using the benefits you've earned. HRBenCo is here to help employees navigate their benefits with confidence.